Heated Gloves FAQs

A:1. Check the Battery Connection: Ensure the battery is fully charged and securely connected to the glove.
    2. Inspect the Battery Status: Verify the battery's charge level. lf it's low, recharge it and test again.
    3.Test the Power Button: Make sure the power button is functioning correctly. Press and hold it to activate the glove.
    4. Swap the Battery: lf possible, try a different battery to determine if the issue is with the current battery

Solution: lf these steps don't resolve the issue, the glove or battery may be defective. Please contact customer support.

Q2: One of my gloves is heating unevenly, or the temperature feels abnormal. What canl do?

A:1. Check the Connection: Make sure the battery is securely connected to both gloves.
    2. Swap Batterles: Switch the batteries between the gloves to see if the issue moves with the battery.
    3.Verify the Settings: Ensure both gloves are set to the same temperature level.
    4.Inspect for Damage: Look for visible damage to the wiring or heating elements.

Solution: lf the problem persists, it could be a heating element issue. Please contact customer support.

Q3: My glove's battery isn't charging. How can l fix this?

A:1.Check the Charger and Cable: Ensure the charging cable and adapter are functioning. Test them with another device if possible.
    2. Inspect the Charging Port: Check for debris or damage in the battery's charging port.
    3.Try a Different Outlet: Use a different outletto rule out issues with the current one.
    4. Reset the Battery:Disconnect and reconnect the battery to see if that helps.

Solution: lf the battery still won't charge, it may be defective. Please contact customer support.

Q4: My glove shuts off unexpectedly. What should l do?

A:1. Check the Battery Level: Ensure the battery is fully charged. A low battery may cause glove to shut off.
    2. Inspect for Overheating: The glove might automatically shut off to prevent overheating. Let it cooldown before usingitagain.

Solution: lf the glove continues to shut off unexpectedly, it may need inspection by the manufacturer. Please contact customer support.

Q5: My glove's temperature is lower than expected. How canlimprove it?

A:1.Check the Temperature Setting: Make sure the glove is set to the highest temperature setting.
   2. Ensure a Pro per Fit: A snug fit helps retain heat, so avoid wearing the glove too loosely.
   3. Consider Cold Weather Effects: Extremely cold weather can reduce heating efficiency.

Solution: lf the temperature remains low, there may be an issue with the heating element or battery. Please contact customer support.