Informativa sui rimborsi
1. General Guidelines
Return Window: 30 days from the date of delivery.
Condition Requirements:
Items must be unused, unworn, and in original condition with all tags and packaging intact.
Proof of Condition: Photos or videos must be provided to verify the item and its accessories’ state (e.g., tags, packaging, overall appearance).
Required Documents: Order number or proof of purchase.
2. Shipping Costs
Customer Responsibility:
Returns/exchanges due to size issues, personal preference, or non-defective reasons.
Brand Responsibility:
Defective items, shipping damage, or incorrect items received.
3. Return & Refund Process
Submit Request: Contact support@rideiron.com with your order number and evidence of the item’s condition.
Approval: You will receive a return address and instructions via email within 1-3 business days.
Ship Item:
For defective items: Use the prepaid return label provided.
For non-defective returns: Ship at your own cost (retain tracking details).
Deadline: Provide the tracking number within 7 business days of approval.
Refund Processing:
Refunds are initiated within 7 business days of receiving the returned item.
Allow 3-10 additional business days for bank processing.
Contact support@rideiron.com if the refund is not received within 15 business days.
4. Exchange Process
Submit Request: Email support@rideiron.com with your exchange request and evidence of item condition.
Approval: Receive return instructions within 1-3 business days.
Ship Item: Follow returns' shipping rules (prepaid label for defects, self-paid otherwise).
New Item Shipment: The replacement will be dispatched within 7 business days after confirming the returned item.
5. Non-Returnable Items
Perishable goods (e.g., food, plants)
Custom-made or personalized products
Personal care items (e.g., cosmetics, earrings)
Hazardous materials (flammable liquids/gases)
Sale items or gift cards
6. European Union (EU) Provisions
14-Day Cooling-Off Period: Returns are accepted within 14 days of delivery for any reason.
Shipping Costs: Customer covers return shipping for non-defective items; brand covers defects.
7. Additional Notes
Unauthorized Returns: Returns sent without prior approval will not be accepted.
Defective Items: Contact us immediately (within 48 hours of delivery) with photo/video evidence.
Exchanges vs. Refunds: Exchanges are subject to product availability. If unavailable, a refund will be issued.
8. How to Submit Evidence
Provide clear photos/videos showing:
The unused item is in its original condition.
All tags and packaging.
Defects or damages (if applicable).
9. Contact Information
For all inquiries:
Email: support@rideiron.com
Response Time: 1-2 business days.